Thursday, October 03, 2019
A Story of Good Ticketing and Bad Ticketing
<
a href="https://sellingout.com/a-story-of-good-ticketing-and-bad-ticketing/">Selling Out: This is a story about ticketing. It’s the story of two contrasting ticketing experiences I had in less than 24 hours. It’s a story about people doing the right thing in tense circumstances and how bad ticketing put those people in those circumstances. And, like me, you’re probably going to want to know how that bad ticketing is going to get fixed.
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5 comments:
What I gathered from this article is that airlines need to look too theatrical ticket sales as a model for flight ticket sales. I agree that flight tickets and the whole process is tedious and annoying but I don't personally know all of the logistics behind flight security and ID checks. I don't really understand the overall importance of this article because I am having a hard time finding a connection to theater other than entertainment ticket sales good plane ticket sales bad. I can see how the story is interesting with the mixups but going to a show and getting on a plane are two very different things so I don't really understand the point of this article. Thinking more about theater ticketing/box office sales are a whole area of the entertainment industry that I forget about constantly. There is a lot of planning that goes into getting audiences into shows and in the right place!!! Managing a complex system of who sits where, who pays what, when they see the show and other aspects of getting thousands of people to see shows seem like quite a big job. Ticketmaster makes it so easy but when you think about the smallest mistake can create a massive problem.
Wow, what an article and something that I hardly ever think about when flying. Clearly someone messed up, not including the doufus who probably had their headphones on ignoring the flight attendants calls. But it does beg the question, with the amount of security at airports, why is it easier for this to happen than for me to get into a venue for a concert or a show? Clearly there is a lesson to be learned here by the Airport and it is unlikely that the airline in question, in this case Alaskan, is going to fess up that their crew at the airport messed up. We live in a world with digital technology that can scan our eyeballs, yet two people with the same name and valid boarding passes were able to get on a plane. This has far more security implications than what was mentioned in the article, including for concert venues. I’m remembering back to just a few years ago the shooting massacre in Las Vegas, had this individual been able to get into the venue with firearms using a fake ticket that scanned red but was waived through by staff, his ability to inflict more harm and damage may have been increased. Definitely something I am going to think about the next time I fly or attend a show.
My instinct while reading this article was to say that theater ticketing and airplane ticking are too different to compare. However, thinking about it, my reasoning is probably wrong. Both Ticketmaster and airlines have thousands of customers, probably with the same or similar names. Both can required photo ID to enter and both need tight security to prevent catastrophe. The main difference seems to be luggage, however people could bring a large bag to the theater. There is nothing to say that a similar instance didn’t happen at the Janelle Monae concert and McCarthy was unaware. This is based on a small sample, one man’s personal experience of these two industries with ticketing in 24 hours. I doubt that theater and airlines use the same software and many industries use tickets. That being said this is an interesting perspective and I think it is a useful analysis tool for both industries.
This is a strange article, I really only get that this is supposed to be about how good the theatrical/live entertainment industries use ticketing machines. To me this idea of a failure in our ticketing system isn’t just theatre vs. airports but the larger issue of how they are to begin with. There is very little here to make me think that either field has really discovered or created the perfect system for ticketing. The biggest issue that I see with ticketing and these different venues a circumstances is the importance and environments. The theatre is a very different experience from a nigh out at an event. I understand I’m thinking from my own recollection so I may be missing something but I have never really been in a circumstance where the security at a concert has come anywhere close to an airport. I still don’t really known why these two things seem to be paired together.
I never had an incredible amount of trouble getting through security at a Broadway show, They kinda just put a stick in your purse and pretend to look at it, and then let you in. This article is very confusing to read becausee it does't really make any sense to me why this argument is being made, and why they are comparing airline tickets to theatre tickets which ar esophaguses incredibly different. I feel like this article does make valid point in that airlines sometimes need to step their game up as far as making sure everyone is safe in there, and gets on their flight in the correct way. That being said, there are hundreds of thousands of people constantly getting on airplanes and there should be room for some flub ups. I think these situations are very strange to have compared though. I definitely have never had trouble with security in either way at either of these venues.
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