Thursday, February 17, 2011
How to Respond to an Angry E-mail (and Not Let it Destroy Your Career)
BNET: "It’s a fact of modern work life that at some point you’re going to be on the receiving end of an angry e-mail. It may come from your boss, a co-worker, an employee, a client, or even a stranger. It’s usually unexpected, and it frequently causes shock, hurt feelings, and anger.
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3 comments:
This article brings up some very good points of things that should be common sense to people, sadly that isnt always the case. In the professional world it is inevitable that you will receive a heated email. And like his friend said when he got his was that he was more insulted than anything else, and that is also really dangerous because when someones pride gets hurt then things usually get hot fast. So it is good advice for anyone in the business to take a step back from a situation and collect your thoughts, I especially liked the idea of writing all of your angry instinctual things in a word document. Also it is good to remind people that at the end of the day talking is person is a better form of communication than any.
This article makes me go back and rehabber some times that I am not all that proud and that I have done the wrong thing with these types of emails. Just sending something back right after getting it and not letting it proses over time. I feel that everyone should have to read one of these type of article before they are allowed to write emails. I know that it is somewhat extreme but that is what might need to be done to stop this type of things from happening. I know that I have gotten emails back form people that just are not in the right mood and send messages that are wrong at that time and need to take a step back. Sometimes meeting face to face is a ton better then talking through technology. We cannot leave interpersonal communication behind that connection is vital.
I find the "art" of e-mailing to be a very interesting topic that many people have not mastered, therefore I'm very grateful when I run across an article here that concerns e-mail etiquette. The amount of times in which I need to step away from the computer because of my overwhleming desire to respond with a passive aggressive e-mail is far too hard too count. But as I said, I step away, as this article suggests. I love how to the author added in the suggestion to write out what you desire to say and added in, "write it in your word processor. If you use your mail client, a momentary impulse might trigger a click of the Send button," as it was the first response I had. I do wish that the article could have commented on the importance of professionalism in "angry" e-mails and how much of a role it has in implying your tone and conveying your message.
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