Thursday, October 29, 2009
How to Get Answers from a Distance
Web Worker Daily: "In the age of continuous connectivity, many a web worker may feel a sense of wry irony in the fact that often, when we need answers on something, the person we need those answers from is uncontactable."
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2 comments:
I was very pleased to see that the calling, and leaving a message if the person does not respond is the first step outlined in how to reach someone. I find that often times these days people assume that an email is the most convenient fastest way to get in touch with someone and get information from them. i strongly disagree and fell that the best way to get in touch with someone continues to be talking and if this cannot be done on person, talking on the phone is obviously the best alternative. Yes, I know that no written record remains when you simply speak with someone, however I feel that by speaking you get much vital information that you would not get from writing, in addition sometimes it is faster as you can have immediate dialogue and ask and answer questions immediately, as well as create a more personal relationships with the person you are working with.
Another important point this article brings up is to leave a message. Leaving a message with a reasonable amount of information will ensure that the other person can prioritize when returning calls, and that time can be saved because the person may be ale to have some answers and information ready before returning the phone call.
I'm glad that this article puts calling before emailing, especially in the context of "getting people's attention". It's getting to the point where email is taking over all areas of communication. Almost everyone I work with professionally, I have their email long before I have their phone number. That's all well and good if people are diligent about checking their email, but many of my friends and professors take days if not weeks to respond to an email.
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