www.avnetwork.com: The ubiquity of personal smart devices has forced even the most fervent philistines to be tech savvy. Arguably, it’s made the systems integrator’s job easier when it comes to user training— if you have an iPhone, you already know your way around touchscreens. But what those working in tech’s trenches often fail to recognize is that while the systems they are integrating have grown increasingly easy to operate, they’re still intimidating to many customers. When you’re not a tech nerd yourself, “user friendly” is a relative term.
2 comments:
This is a general topic that we all need to keep in mind in our industry and make sure that we are doing everything we can to follow. Often we get wrapped up in the tech of our shows and we don't spend the time to train the crews and operators and just expect people to know how to operate things. It's also exhausting for people to have to teach people technology. But as designers and implementers of tech items that many people are not used to dealing with on a daily basis, we have to be extra mindful of making sure everyone interacting with it are properly trained. We are always being teachers and we have to remember you can't just tell someone to press this button then this one and then this one. By really training everyone is one of the most important jobs we have.
This is such as big problem that most new systems face. I see it in both the theater and IT world. A surprisingly large amount of my time in High School was educating the educators. I taught a lot of my teachers how to troubleshoot their IT problems and walked them through all the steps because they had never received the proper training for the program(s) they were using or it was so fast and complex that they didn't have time to comprehend what was going on. And even past training, it is important for the support staff to understand how to re-explain anything if needed and not just do it silently and say you are stupid.
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