Sunday, September 21, 2008
J. R. Clancy Named "Best in Class" in 2008 ESTA Customer Survey
Stage-directions: "J. R. Clancy, Inc. has been named “Best in Class” of all manufacturers in the ESTA 2008 Customer Service Survey. The ninth annual survey, administered by ESTA, gathers data on a specific manufacturer’s performance from theatrical equipment dealers throughout the country. Survey questions examine five major categories: Customer Service, Shipping & Billing, Technical Support, Web site and Quotations."
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5 comments:
Bravo Clancy! Its great when a manufacturer gets recognized for really getting it right. Forgetting Clancy's superior products, methodology of installation, and track record for reliability throughout the industry, customer support (or lack there of) can be the single biggest downfall for many a firm. If you can't get your questions answered in a timely fashion, if you can't get ahold of someone when **** hits the fan, if their website is unnavigable, no one will use them. Having a good customer support system means the world to your customers and will keep them coming back for years. Three cheers to Clancy!
Major manufacturers who have the attitude and determination of JR Clancy should be what all manufacturers should strive for even if they aren't in the same industry as Clancy. Customer service is a huge part of any industry and it is something everyone needs to learn and get experience with. Good job to Clancy for living up to the expectations of their customers.
I worked for a TD who used to work for Clancy, and let me tell you, these guys really know their stuff! He could recite precise rigging and structural values from memory. JR Clancy obviously does a great job of training their employees and making sure they are providing the best customer service they can. It's great that Clancy is being recognized.
Haven't heard anything to ever deter me from wanting to work with them or do some form of business. This just confirms it more and its nice to see it go to a good company like these guys.
It seems like everyone has some sort of horror story to tell about a manufacturer yet, as far as I can recall I can think of only positive interactions I have had with them. From simple things like product information requests to a phone call at 8:00 on a saturday night to fix a fire curtain, I have only good things to say. It is nice to see companies recognized for their good works.
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