Wednesday, February 27, 2008
Be kind to the voice on the phone
Backstage at BackstageJobs.com: "Regardless of who answers the phone, you should treat them with the same respect that you would like paid to you. If you are constantly rude to a vendor, why should the vendor give you the better deals? Difficult customers mean that they have to spend more time dealing with the attitude, which costs them more money. The customer that is always pleasant to deal with, even when they don’t know exactly what they want, is going to be treated better than a rude one when it comes time to get the quote."
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1 comment:
I always try to be kind to vendors and anyone on the phone unless there is a good reason to be mad at them, but still try to be kind. I am glad that there are some places where there are specialists that know exactly what they are talking about. On the other hand there are some instances that it would be too hard to have an expert answer the phone every time.
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