Wednesday, March 25, 2009
Follow Ups: Sears Clarifies Craftsman Tools Warranty
Consumerist: "Earlier this month, we noted how a reader was having trouble getting Sears to properly honor the lifetime warranty on his Craftsman tools. Now David Figler, a vice president of the company, has responded and said, 'We stand behind the warranty—complete satisfaction—period.' Below is his email, and a portion of the memo he sent to Sears stores on the matter."
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I've been following this story since it first happened (I'm sad to admit how much I read The Consumerist), and it's really upsetting. I've never had a problem with craftsman tools, though i'm not especially picky, and the lifetime warranty on a bunch of their stuff is also nice. It's just ridiculous how big a deal they made about this, especially since the guy got them replaced the next day. Either way, sears handled the web controversy a lot better than best buy ever does (see: the rest of the consumerist website)
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