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www.eventmagazine.co.uk: Marriott Hotels has expanded its guest service offering to include VRoom Service, enabling guests to order virtual reality (VR) experiences to their rooms.
2 comments:
Annie Scheuermann
said...
When I read that title of the article, "Marriott goes tech with new VR room service" I was shocked. The idea that a hotel could use virtual reality for room service is mind boggling. I am not a supporter of this way in technology at all though. Last month when I went out to eat at a restaurant, we were lead to a table by the hostess, then their was a screen on the table from which we were to order on. Using technology in this way may be just a bit more efficient, but human interaction is such a simple environment as a restaurant, is dying. Our lives are already so intertwined to phones, computers, tablets, and other new gadgets that its important to interact with other humans. The article makes a point to say that the way to order the Vroom technology is just a click away on your phone when you download their app-no face to face interaction needed. I love that technology is evolving and that the Marriott is trying to give with it, "combine storytelling with technology", but their is a limit for what a hotel should be doing.
People of this generation expect modern aspects of technology to be incorporated into their everyday life. This article discusses how guests that stay at specific Marriott properties will get an experience like no other. However it is hard to imagine that services will come to life on a screen virtually. Whether “real people” are creating an atmosphere or feel like they are actually at the place, it is hard for me to image it being a “completely immersive experience” Marriott is promising. I personally enjoy “being there” , breathing in the air and feeling the environment, with real people, not technology. Some people might enjoy a more virtual experience, but for me and my money, I would much rather physically experience the location first hand. This does not mean that I don’t find virtual alternatives extremely cool. Engineers and designers at Samsung never cease to amaze me, so I would defiantly enjoy playing around with the technology but after I saw what it is capable of I think I would get bored. Overall the concept is brilliant but I think guests will struggle with getting the intimate experience Marriott is hoping for.
2 comments:
When I read that title of the article, "Marriott goes tech with new VR room service" I was shocked. The idea that a hotel could use virtual reality for room service is mind boggling. I am not a supporter of this way in technology at all though. Last month when I went out to eat at a restaurant, we were lead to a table by the hostess, then their was a screen on the table from which we were to order on. Using technology in this way may be just a bit more efficient, but human interaction is such a simple environment as a restaurant, is dying. Our lives are already so intertwined to phones, computers, tablets, and other new gadgets that its important to interact with other humans. The article makes a point to say that the way to order the Vroom technology is just a click away on your phone when you download their app-no face to face interaction needed. I love that technology is evolving and that the Marriott is trying to give with it, "combine storytelling with technology", but their is a limit for what a hotel should be doing.
People of this generation expect modern aspects of technology to be incorporated into their everyday life. This article discusses how guests that stay at specific Marriott properties will get an experience like no other. However it is hard to imagine that services will come to life on a screen virtually. Whether “real people” are creating an atmosphere or feel like they are actually at the place, it is hard for me to image it being a “completely immersive experience” Marriott is promising. I personally enjoy “being there” , breathing in the air and feeling the environment, with real people, not technology. Some people might enjoy a more virtual experience, but for me and my money, I would much rather physically experience the location first hand. This does not mean that I don’t find virtual alternatives extremely cool. Engineers and designers at Samsung never cease to amaze me, so I would defiantly enjoy playing around with the technology but after I saw what it is capable of I think I would get bored. Overall the concept is brilliant but I think guests will struggle with getting the intimate experience Marriott is hoping for.
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