Thinking Inside the Box: What Goes on Behind That Little Barred Window

Yahoo! News: "'We're the human face of the theatre,' said Karen Winer, a longtime ticketseller who has worked on Broadway and the Brooklyn Academy of Music and is currently on staff at the New York State Theatre in Lincoln Center. 'We're the first point of contact for many people. And people are very scared about buying tickets for some reason. It's sort of an alien experience to them. I think that's one of the reasons the internet is so popular. They're intimidated. There's a whole mentality that there's some sort of special alchemy going on back there.'"