How to improve your email etiquette

Manage Your Life on Shine: "Recently, I started using an old family friend as a travel agent. Before then, we’d never had occasion to email one another. From the start, I was shocked to find that she regularly wrote her emails exclusively in all uppercase letters. I politely mentioned that using all caps in an email is the equivalent of screaming in voice conversations and she said she appreciated the tip. Still, I couldn’t help wondering how a professional could get by today without mastering one of the most basic tenets of email manners."