How To Frame Negotiations So You Won't Dread Them

Fast Company | Business + Innovation: No matter how much you hate it, negotiation is an unavoidable part of life. A client may want a job done, and you have to determine the scope of work and the price. A colleague may need a favor, and you need to determine what you are willing to do and whether you need anything in exchange. A customer may be dissatisfied with an experience, and you have to determine what you can do to make it right. When you think about negotiations, what image do you have?