CMU School of Drama


Monday, August 26, 2013

27 Email Etiquette Tips for Professionals

www.lifehack.org: Even after the advent of social media and improvements in text messaging, email is still the mode of communication that continues to prevail in the professional realm. The ability to give direction, put out fires, and more without being face-to-face has enabled many businesses to use email as a productivity tool. However, there are times when professionalism goes out of the window, and etiquette rules are forgotten. Today, we will take a look at 27 email etiquette tips for business professionals.

3 comments:

beccathestoll said...

This is a really good comprehensive summary of email dos and don'ts. I think that we do a great job of teaching a lot of these here, but often we are prone to forgetting to make our emails user-friendly and easy, and instead just use them as a way of distributing lots of information so that we know we have done it. I especially appreciated tips 13 (avoid "too long, didn't read) and 17 (save the irony) because the more that email becomes a form of constant communication (more like chatting than writing letters), the more important it is to be precise and to the point, and to not burden your emails with attempts at sarcasm or humor.

I also think that before you can send a "reply-all" that there should be an "are you sure?" button, but that's another story...

Unknown said...

This article pretty much has it all. I feel that good email etiquette can definitely go a long way on making a good impression. Not to be redundant, but "acting professional" really is a great way to sum up all this advice. The advice on knowing when to call and writing a super short summary were both pieces of information that I had not even thought about! Definitely very solid advice!

AnnaAzizzyRosati said...

What a useful article. There’s nothing worse than trying to contact an ill-mannered emailer, and I would hate to be considered one. Number 7 is golden. When writing an important email, I spend more time figuring out the perfect subject line than I do writing the actual email. (Not literally, however I do put quite a lot of thought into it.) The right subject can dictate whether or not your email is worth the recipient’s time. Number 17 is a pet peeve of mine. My little brother used to send me emails in size 48 font with a different color for each letter of each word... Flashy stuff. Now I don’t expect anything this exaggerated from a professional person, but an email with a goofy or extra large font is easy to throw out. Overall, this is a very sensible list. Thank you, Emmanuel Banks, for the sound advice.